Increase CSR Support Speed with AI Coaching
IC Work
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3 min
CSRs were stuck across disconnected legacy systems and an unsearchable knowledge base, with no fast way to answer complex technical questions.
Featured Projects
Scaling Design Operations
Design Strategy
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3 min
Design's impact was capped by inconsistent process — no shared career framework, informal reviews, and misalignment with product on scope.
Launching Asurion's First Product Design Apprenticeship Program
Design Education
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1 min
Asurion had no formal path for front-line employees to move into product design careers.